If you can't find the answer to your questions below please contact us directly. 


Most orders are shipped within three business days in which they are received. Tickets may not always be available for immediate delivery, particularly when the tickets have been purchased far in advance of the event in question. We will ship your tickets as soon as they are available. Orders are shipped via UPS.

All tickets will be mailed via UPS to the shipping address provided by the customer at the time of purchase. Due to potential fraud concerns, all e-ticket purchases that are not marked as instant download will be emailed directly to the customer or printed and mailed to the customer via UPS.


All sales are final. If an event is permanently canceled Canadian Box Office will provide you with a full refund of the ticket price, including any service fees. The refund will not include shipping fees if your tickets have already been shipped. If an event is postponed, then your tickets will be valid for the new event date and no refund will be issued. 

Questions? Call Us


Monday - Friday: 7am-9pm
Saturday: 8am-6pm
Sunday: 10am-6pm

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  • YES, you get your tickets on time for the event or your money back!
  • YES, if the event is cancelled, we'll also refund you fully.
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  • "My favorite band was playing and tickets were sold out at most places. Got tickets here with no issues. Would definitely recommend!"

    Thomas M. - Quebec

  • "I bought tickets for my son and his friend to see the Maple Leafs play. They both love hockey and had a great time. Thank you." 

    Emilie S. - Toronto

  • "Got to see the Toronto Raptors last night! Bought tickets months ago from here and they were mailed to me. I got a great deal and couldn't have been happier with how close the seats were. 

    Ethan W - Old Mill, Toronoto